Frequently Asked Questions
About This Page and Account & Deposits.
About This Page
This page covers the most common questions players ask about using the site. It explains deposit and withdrawal rules, account verification, turnover requirements, and how the platform works on mobile devices. If you do not find the answer you need here, contact the support team through the live chat or email link in the footer. They are available 24 hours a day and can assist in English or Bahasa Malaysia.
Account & Deposits
Before you start playing, it helps to understand a few key terms. A turnover requirement is the total amount you must wager before you can withdraw bonus winnings. The minimum deposit is the smallest amount you can add to your account in one go. Verification is a standard step to confirm your identity. The site asks for documents once your total withdrawals reach a certain threshold. This keeps the lobby secure for all players.
See also Live Games, Slots, Arcade Games or the current promotions.
Asked most often
Do I need to verify my account, and when?
Yes, you must verify your account before your first withdrawal. The site will ask you to upload a copy of your ID and a proof of address. Verification is usually completed within one working day.
How do I see what is running?
On the promotions page — and the articles covers how to read one before claiming it.
How do I set a deposit limit?
Go to your account settings and select the deposit limit option. You can choose a daily, weekly, or monthly limit. The limit takes effect immediately and can be lowered at any time, but increases require a 24-hour cooling-off period.
Are there spending limits?
Yes — daily, weekly or monthly, from the dashboard. Tightening one takes effect at once; loosening one waits out a cooling-off period. The cap sits on the account, so Boost and USDT TRC20 are covered by one figure.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about Boost and USDT TRC20.
What is a turnover requirement?
A turnover requirement is the total amount you must bet before you can withdraw any winnings from a bonus. For example, a 10x turnover on a RM50 bonus means you need to wager RM500 before cashing out.